At Spodo Apparel, we are committed to providing high-quality custom sports clothing. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below to understand how we handle returns and refunds.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging with all tags attached.
- Custom-made or personalized items are only eligible for returns if they arrive damaged, defective, or incorrect.
2. Return Window
You may request a return within 7 days of receiving your order. All return requests must be initiated within this time frame. Items returned without prior authorization will not be accepted.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized apparel (unless damaged or incorrect)
- Items marked as “final sale”
- Gift cards
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@spodoapparel.com with your order number and reason for the return.
- Upon approval, we will provide you with return instructions and a shipping address.
- Ensure that the items are securely packaged to avoid damage during transit.
5. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 14 days.
- Shipping charges are non-refundable, and any applicable restocking fees will be deducted from the refund.
6. Exchanges
If you need a different size or a replacement for a defective product, please contact us within 3 days of receiving the item.
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will offer a refund or store credit.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
- We recommend using a trackable shipping service for your return to ensure safe delivery.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@spodoapparel.com with a description and photos of the issue. We will arrange for a prompt resolution, including a replacement or full refund.
9. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our team:
Email: sales@spodo-apparel
Contact: +1 (636) 341-1077
Address: 48 Willmore Rd, St. Louis, MO 63109, USA
We appreciate your business and are dedicated to providing you with an excellent shopping experience at Spodo Apparel.
